Servisin
A marketplace MVP connecting customers with home-appliance repair services through a mobile application. Built as a Technopreneur course final project.
Overview
Servisin is a mobile marketplace MVP connecting customers with home-appliance repair technicians. The platform handles customer requests, technician matching, service tracking, and administrative workflows.
Problem
Finding reliable home-appliance repair technicians is difficult for customers, and technicians lack digital channels to reach new clients.
Target Users
Homeowners needing appliance repair and service technicians
My Role
Product and business architect
Product and business-process design, backend and administrative architecture, technician-facing workflow, financial modelling and IRR validation, customer and service-operation flows.
Key Features
- Customer service request flow
- Technician matching and dispatch
- Service tracking and status updates
- Administrative dashboard
- Financial modelling and IRR validation
Challenges & Trade-offs
- Designing a marketplace model that balances customer and technician needs
- Building cross-platform mobile experience with limited resources