Servisin
A marketplace MVP connecting customers with home-appliance repair services through a mobile application. Built as a Technopreneur course final project.
Overview
Servisin is a mobile marketplace MVP connecting customers with home-appliance repair technicians. The platform handles customer requests, technician matching, service tracking, and administrative workflows.
Problem
Finding reliable home-appliance repair technicians is difficult for customers, and technicians lack digital channels to reach new clients.
Target Users
Homeowners needing appliance repair and service technicians
My Role
Backend-Focused Full-Stack Developer, Product Designer & Business Architect
Owned the Laravel backend, contributed to the React Native frontend, and co-created the product and business design with the group, including user personas, customer journeys, competitor analysis, Figma prototyping, the Business Model Canvas, financial modelling, and IRR validation.
My exact contribution
- Designed the marketplace flow from customer onboarding, service discovery, booking navigation, technician profile, transaction detail, and subscription surface.
- Planned backend/admin architecture, technician workflow, and service-operation process for the MVP.
- Built the business model, financial assumptions, and IRR validation used in the Technopreneur final project.
Key Features
- Customer service request flow
- Technician matching and dispatch
- Service tracking and status updates
- Administrative dashboard
- Financial modelling and IRR validation
Challenges & Trade-offs
- Designing a marketplace model that balances customer and technician needs
- Building cross-platform mobile experience with limited resources
Proof Artifacts
